Frequently Asked Questions (FAQ)
What regions do you export to?
We export globally, including Asia, Africa, Europe, the Caribbean, and the Pacific Oceanic regions. No matter where you are, we can deliver our products to your location.
How can I request a specific vehicle or part?
You can contact us directly through our website or by phone. Our team will work with you to find exactly what you need.
How do I ensure the quality of the vehicles and machinery I’m purchasing?
Each item in our inventory undergoes a rigorous inspection process to ensure that it meets our high standards. We also provide detailed product information and photos.
What is your return policy?
We offer a flexible return policy for items that do not meet the specifications provided or if there are any issues upon delivery. Please contact us for more details.
Do you offer warranties on the vehicles or machinery?
We provide warranties on select products. Please ask about warranty options when placing your order.
What products do you export?
At EMERALD Japan Co., Ltd., we export a wide range of high-quality Japanese automotive products and machinery. Our offerings include:
Cars (sedans, SUVs, trucks, buses, etc.)
Nose Cuts & Half Cuts
Engines & Spare Parts
Trucks, Buses, and Commercial Vehicles
Heavy Machinery and Equipment
What products do you export?
At EMERALD Japan Co., Ltd., we export a wide range of high-quality Japanese automotive products and machinery. Our offerings include:
Cars (sedans, SUVs, trucks, buses, etc.)
Nose Cuts & Half Cuts
Engines & Spare Parts
Trucks, Buses, and Commercial Vehicles
Heavy Machinery and Equipment
Where do you export to?
We export products worldwide! Whether you are in Africa, the Middle East, Europe, Asia, or the Americas, we ensure your orders are delivered efficiently and on time. Our network allows us to serve global markets with ease.
How do I place an order?
Placing an order with us is simple:
- Browse our website for the products you’re interested in.
- Contact us directly via the inquiry form or through our customer service number.
- Provide the necessary details for your order, such as product specifications, shipping destination, and payment method.
- Our team will guide you through the rest of the process, from finalizing your order to arranging shipment.
What payment methods do you accept?
We accept a variety of secure payment methods, including:
- Bank transfers
- Credit and debit cards
- Payment through trusted third-party platforms
For larger transactions, we offer customized payment solutions. Please contact us for more details.
Are the cars and parts inspected before export?
Yes! All vehicles, parts, and machinery are carefully inspected and tested by our team to ensure they meet international quality standards. We only export products that are in excellent working condition.
How long will it take to receive my order?
Delivery times depend on the destination and type of product. Typically, shipping can take between 2-6 weeks. However, we provide tracking details to ensure you can monitor your order’s progress every step of the way.
Do you provide after-sales support or warranties?
Yes, we offer after-sales support for all of our products. We stand by the quality of our items and are happy to assist with any issues or concerns that arise after the sale. Warranties are available for certain products, so please inquire for more details about specific items.
Can I get a custom quote for large orders?
Absolutely! We provide customized quotes for bulk orders or specialized requests. Please reach out to our sales team with your specific needs, and we will tailor a quote to suit your requirements.
Do you offer spare parts for specific vehicle models?
Yes! We offer a wide range of spare parts for various Japanese vehicle models. If you’re looking for a particular part, let us know, and we’ll do our best to find it for you.
How do I contact EMERALD Japan Co., Ltd.?
You can reach us through the following channels:
- Phone: +8180-6890 -9090
- Email: info@emeraldjapan.com
- Contact Form: Fill out our online inquiry form, and we’ll get back to you as soon as possible.
- Social Media Follow us on for updates and promotions.
